70% L1 Support Effort Reduction

TraceLens

Intelligent Multi-Cloud Observability & Auto-Support Orchestrator

TraceLens polls AWS CloudWatch, Azure Monitor, and GCP Cloud Logging every 60 seconds. When it finds a critical error, it auto-remediates if the issue is known and low-severity, or creates a deduplicated Jira or Freshdesk ticket with the full log context if it needs human attention. SHA-256 fingerprinting means the same error generates one ticket, not fifty.

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Key Capabilities

Multi-cloud monitoring: AWS CloudWatch, Azure Monitor & GCP Cloud Logging
60-second real-time detection of ERROR, CRITICAL, FATAL & custom keywords
Autonomous auto-remediation for known low-severity and recurring issues
SHA-256 deduplication — one ticket per unique error pattern, zero noise
Auto-ticket creation in Jira or Freshdesk with full incident context
Instant email alerts to on-call teams with raw log excerpt and ticket link
Live dashboard: open, resolved, false alerts and unfixable per application
Mandatory closure comments & full audit trail (SOC 2 / ITIL-aligned)

See TraceLens in Action

Schedule a personalized demo and see how TraceLens accelerates your enterprise workflows.

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